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We're here to
help you sleep better

Questions about an order, a product, or just want some advice on what to try? We're a small team and we read every message ourselves. You'll hear back within 24 hours.

Email us
hello@strivosleep.com · We reply within 24 hours
Live chat
Available Monday–Friday 9am–6pm EST
Help centre
Answers to common questions about orders & products
Typical response time: under 6 hours
Monday–Friday. Weekend emails answered first thing Monday.
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Before you write

Quick answers

Your question might already be answered here. If not — send us a message above.

View all policies
Where is my order?
Check your email for a tracking link. If you don't have one after 3 days, email us with your order number.
How long does shipping take?
Most orders ship within 1–3 business days. Delivery typically takes 7–15 business days. You'll get a tracking number by email.
Can I change my order?
Email us immediately after placing your order. We can modify orders within 2 hours of placement.
My item arrived damaged
Email a photo to hello@strivosleep.com and we'll send a replacement at no cost, same day.